Frequently Asked

  • We follow a reasonably streamlined process that works to prevent delays and surprises:

    1. Please fill out and submit our contact form to let us know a little about the work you are hoping to have done.

    2. From there we will email you to discuss the work, answer any preliminary questions, and book in a time for you to come by the shop and drop off your gear.

    3. Please come on time as we often schedule shop visits back-to-back and like to spend some time with each client discussing their job.

    4. Once your item gets its turn up on the bench we will begin inspecting and troubleshooting. On smaller repairs where the direction forwards is clear we will work up to a ceiling $350 in parts/labour (as needed) before contacting you. For larger jobs and restorations we will send a detailed quote by email with our recommendations and we can decide the best course of action together from there. Any declined work is still subject to our bench fee ($140).

    5. We will contact you when your repair is complete to schedule a pickup.

    6. We test all of our repairs thoroughly but every once in a while something slips through the cracks. If you notice any lingering issues or anything we missed after picking up your repair, please let us know immediately. We stand behind all of our work and would be happy to take care of you.

    7. If you are happy please consider leaving us a review on our Google business page here. If you are not happy, please let us know so we can fix it!

  • The shop is always busy, but we strive to keep a ton of components and parts in stock to help reduce our turnaround times. If we have all of the parts we need we can usually get most repairs back in your hands in a matter of weeks. When things need to be sourced, ordered, and shipped it all can take a little longer, but we have built a strong network of suppliers and distributors around the globe to help reduce these delays.

  • Unfortunately there are just too many factors for us to be able to quote repair and restoration work without getting your hear “on the bench” here first. If you are ok to pay the bench fee ($140) we would be happy to open it up and take a good look so that we can offer our suggestions along with detailed pricing and timeline estimates.

  • Our current bench rate for all repairs is $125/hr, charged in 15 minute increments. There is a bench fee (per-item minimum) of $140 which covers admin time as well as the first hour of inspection, and troubleshooting on the bench (and sometimes even the entire job if it’s simple enough).

    Required parts are charged additionally and local repairs are subject to sales tax.

  • We accept 95% of our payments by e-transfer (dan@shooksound.ca). This is our preferred method, nice and clean with little to no fees. Please send your payment before coming to pick up your item to reduce problems caused by processing delays etc. We can also accept payments by cash, although the final invoice amount will be the same. We do not have a card machine set up in the shop, although we can accept card payments through PayPal (+4%) if absolutely necessary.

  • We will occasionally agree to remote repair work although the time involved in packing the necessary tools, driving, and ultimately completing the repair in a less-ideal workspace usually adds up to a significantly larger invoice than if we are able to complete your work here in the shop.

    Nevertheless we understand this is the only way in some situations. Please contact us to discuss your specific situation.

  • We do occasionally take on and complete work on much shorter timelines when the situation calls for it. Contact the shop to discuss your situation and whether we might be able to help.

  • We take pride in our work, and care deeply about quality and doing things right. We see ourselves as custodians of these instruments, helping to bring them to their best to serve creativity now and into the future.

    Because of this, we are happiest when we get to work “off-leash” for a trusting client on a special piece and really give it everything it needs to be its absolute best.